Pawfect House covers verified customs duties and import fees required to receive your order.
If a carrier or customs authority asks you to pay an additional fee, please contact us with your order number and a copy of the payment notice before paying.
We will help verify the request and explain the next steps. If you have already paid a valid customs duty or import fee required to receive your order, please send us the receipt so we can verify and reimburse the charge. This coverage does not include currency conversion fees or transaction fees charged by your bank or payment provider.
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