If you receive a request for an additional payment, please contact us at contact@pawfecthouse.com with your order number and a screenshot of the request before paying.
Some requests may come from a carrier or customs authority, while others may be fraudulent. Avoid clicking unfamiliar payment links or sharing payment details until the request has been verified. We’ll help check whether the charge is genuine and explain the next steps. Verified customs duties or import fees will be handled under our customs and import fee policy.
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