My order was shown “Delivered” but nothing was received.

Modified on Thu, 17 Jul at 9:27 PM

Don’t worry — if your tracking says “Delivered” but the package is nowhere to be found, here are a few common reasons and steps you can take:


1. Check Nearby Areas

Sometimes packages are left in less obvious places. Please check:

  • Your mailbox, porch, or doorstep

  • With your apartment office or building reception, if applicable

  • Your PO Box, if you have one (you may need to stop by your local post office to collect it)


2. Ask Around

It’s possible a neighbor or housemate accepted the package by mistake. A quick check with them may solve the issue.


3. Allow a Little Extra Time

Some carriers use GPS to mark deliveries. Occasionally, a package is marked “Delivered” before it actually arrives.
Please allow 2–3 business days, as it often shows up shortly after.


4. Double-Check Your Shipping Address

Review the shipping address on your order confirmation. If there’s a typo or incorrect detail, the package might have been delivered to the wrong address.


Still Need Help?

If you've tried all the above and still haven't received your package, please contact us — we're happy to assist further!


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