What happens if my package is returned to the sender?
Packages may be returned because of an incorrect or incomplete address, unsuccessful delivery attempts, or missed collection deadlines.
Please contact us at contact@pawfecthouse.com with your order number so we can review the tracking details and help resolve the issue.
- Incorrect address or missed collection: We’ll review the available options with you. A reshipping fee may apply, and we’ll confirm any cost before proceeding.
- An error on our side or a carrier issue: We’ll arrange an appropriate replacement or refund at no additional cost to you.
If a replacement package also fails to arrive, please contact us again. We’ll investigate the cause and work with you on an appropriate resolution under our Replacement & Refund Policy.
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