The tracking shows my order was returned.

Modified on Sun, 9 Apr, 2023 at 8:43 PM

There are usually 2 common reasons that your package is returned: 


1. Your shipping address is incorrect/insufficient. Please contact the nearest local post to check if it is still being held in there. If not, a small reshipping fees will be applicable to resend your package to your correct address.


2. Another reason is that you were not able to collect your package when it was out for delivery, your package would be kept at the local post office for a period of time for pickup before they send it back to the sender. If you are not able to collect your package in time, we are willing to send you a replacement. 


If the second package cannot reach you, we are sorry that there won't be anything else we can do to help.

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